Why do my HP devices' Warranty periods start on the wrong date?
For my HP printers, my warranty start dates are based on the estimated date from HP's website, and not from the manually entered purchase date, even though the webpage that Spiceworks pulls from for...
View ArticleWhy do my HP devices' Warranty periods start on the wrong date?
This is not a bug, and is as intended. Warranties are reported directly from HP. If spiceworks says HP says that's when the warranty starts and ends, then thats what HP's system is telling it. This...
View ArticleWhy do my HP devices' Warranty periods start on the wrong date?
From the link in my Spiceworks Device page: http://h20000.www2.hp.com/bizsupport/TechSupport/WarrantyResults.jsp?sn=CNB9BCSD55&pn=CE538A&country=US Opens a new window If you read the first...
View ArticleWhy do my HP devices' Warranty periods start on the wrong date?
When you put in the service tag for your devices into HP's website, and check the warranty, what does HP's site say?
View ArticleWhy do my HP devices' Warranty periods start on the wrong date?
I've had some HP computers where the warranty start date displayed on HP's own page is wrong and not reflective of the actual purchase date. When I had asked HP support some time ago about that, they...
View ArticleWhy do my HP devices' Warranty periods start on the wrong date?
TimJ42 wrote: If the HP servers are providing wrong information, then Spiceworks will repeat that same error. And, this functionality will NOT be changed to reflect to manually entered purchase dates,...
View ArticleWhy do my HP devices' Warranty periods start on the wrong date?
Please let me know if I am off-base here, but I triple-checked my research before making a fuss, as I understand how valuable your time is. So, you are telling me, that even though HP's website...
View ArticleWhy do my HP devices' Warranty periods start on the wrong date?
Spiceworks only queries the HP server for what HP says the "Estimated Term" is. If this information is incorrect, it will be displayed anyway. Your qualm is with the fact that HP isn't keeping...
View ArticleWhy do my HP devices' Warranty periods start on the wrong date?
But, if you know that HP's information is incorrect, and it is an easy issue to program around, why wouldn't you? I mean, the burden of providing the correct purchase date is on the user, if the...
View ArticleWhy do my HP devices' Warranty periods start on the wrong date?
Just in case someone from support side hasn't picked up on this thread quite yet, you might want to send a note to Spiceworks support directly and reference this thread. They could provide a more...
View ArticleWhy do my HP devices' Warranty periods start on the wrong date?
Contractual obligations prevent modification of the data sourced from HP's website, so I will fall back to the custom warranty system.
View ArticleRe: Why do my HP devices' Warranty periods start on the wrong date?
This is still going on FWIW. We have a number of HP servers with warranty start dates reported months before they were delivered, in some cases even before their serial numbers indicate that they...
View ArticleWhy do my HP devices' Warranty periods start on the wrong date?
My warranties seen to be on the date shipped to me, so my guess is that if your retailer reports date sold back to HP then it is correct or close to, if they don't then it is an estimate
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